Vendi Legal

Data Deletion Instructions

Effective August 25, 2026

1 · Who this page is for

If you are a Vendi customer or an end user whose data flows through Vendi because a business you interact with uses Vendi, this page tells you how to request deletion of your Vendi-held data and how to revoke individual channel connections. Vendi is operated by Vendi Inc., a company registered in Ontario, Canada.

2 · Delete your Vendi account and all associated data

To request deletion of your entire Vendi account and all data Vendi holds about you, email sales@vendi.so from the address on file for the account, with the subject line Vendi account deletion request. Vendi will review verified deletion requests and respond within a reasonable period consistent with applicable law. Some data may be retained where required for security, legal, tax, fraud prevention, or billing reasons; that retained data is not used for any other purpose.

3 · Disconnect a single channel (Gmail, WhatsApp, AI Phone)

Some connected integrations expose a self-service Disconnect action in Settings → Integrations. Other services, including AI Phone where no self-service disconnect is currently available, require contacting Vendi. The exact behavior for each current service is described below.

Gmail & Google Calendar (via Nylas): disconnecting marks Vendi's local Nylas grant record as disconnected and, on a best-effort basis, requests that Nylas revoke the underlying grant. Vendi stops fetching new email and calendar availability for that grant. Data that Nylas or Google retains on their side under their own policies is not deleted by this action.
WhatsApp Business (via Meta): disconnecting marks the tenant's Vendi WhatsApp connector as disconnected so Vendi will no longer process new WhatsApp events for that account. Meta may continue to POST webhook events to Vendi under Meta's subscription; Vendi rejects/ignores them because there is no active trusted connector. To also revoke Vendi at the Meta side, visit Meta Business Manager → Business Settings → Business Integrations.
AI Phone: Vendi's AI Phone number is provisioned and operated by Vendi rather than by you, so there is no self-serve customer disconnect that releases the underlying telephony number. To stop AI Phone handling for your account or to request that Vendi release the associated telephony resources, contact sales@vendi.so.

4 · What happens to the underlying data

When a channel is disconnected, Vendi ceases processing new events for that channel. Historical messages, transcripts, and derived summaries that Vendi previously stored for that tenant remain in the tenant's isolated workspace and are removed only when the tenant is fully deleted (see §2) or when the customer explicitly requests targeted deletion via sales@vendi.so. Backups and security logs may retain data for a limited additional period.

5 · Deletion timelines (best-effort disclosure)

Vendi does not guarantee an instant deletion. On receiving a verified request, Vendi deletes tenant-owned application data within a reasonable engineering window; associated backups are removed on their normal rotation. Vendi does not automatically delete data held by third-party providers (for example, the messages that remain inside your own Gmail mailbox or your WhatsApp Business Cloud API history). To delete data from those providers, use the provider's own tools.

6 · Contact

Vendi Inc., Ontario, Canada · Deletion requests: sales@vendi.so.

See also our Privacy Policy and Terms of Service.