Vendi asks the right diagnostic questions so your tech rolls with the right parts and the right expectations.
Why this hurts now
Tech arrives without the part because intake missed the model number. Day lost.
Customer thinks it's covered, it isn't. Bad surprises hurt repeat business.
Fridge out + kids' lunches = same-day call. Voicemail loses the job.
How Vendi handles it
'My fridge stopped cooling' — Vendi answers immediately.
Brand, model, age, warranty? Pictures of error code requested.
Diagnostic fee + likely repair range.
Tech rolled with the right parts based on model + symptom.
ETA + tech name texted.
Post-repair review ask + extended warranty offer.
Use cases
Outcomes you'll see
FAQs
We capture your model expertise so it never books a job you can't service.
Yes — if it's still under manufacturer warranty, Vendi routes to the manufacturer.
Disclosed up front — never a surprise to the customer.
Set up in 10 minutes. Cancel anytime.